How can we help?
Answers to the most common questions. If you're stuck, send us a message.
A kid forgot their PIN
A parent (or a partner with permission) can set a new PIN from the kid's profile in the app. The kid is signed out everywhere and signs in with the new PIN.
Adding a partner
The owner creates a single-use invite link in the app. The partner opens it, signs in, and the owner approves them. Invite links expire after 72 hours.
Subscriptions and refunds
Plans are bought through the App Store or Google Play, so billing, cancellation and refunds are handled there. After reinstalling, use "Restore purchases" in the app.
Exporting your data
The family owner can request a data export in the app. It is prepared in the background and can be downloaded for a limited time.
Deleting your account or family
Partners can delete their own account; the owner can delete the whole family. Deletion starts after a 24-hour window in which it can be cancelled.
Signing in
Adults sign in with email and password or with Google. We will never ask for your password, a kid's PIN or payment details by email.
Prefer email? Write to support@pennycrew.com. Have an idea instead? Send feedback. Want to delete your account? Here is how.